Privacy Policy
Effective Date: [Date]
At Hero Enterprises (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, use our services, contact us, or interact with us through our digital platforms.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Name
- Mobile number
- Email address
- Company/business name
- Billing and business information
- Address and location information where required
- Information submitted through enquiry, contact, registration, or service forms
- Website usage information, including IP address, browser type, device information, and pages visited
- Any other information you voluntarily provide to us
We collect only information that is reasonably required for the relevant purpose.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Provide and manage our products or services
- Process transactions and payments
- Communicate regarding orders, services, updates, or support
- Send relevant promotional or marketing communications where permitted
- Improve our website, products, and customer experience
- Maintain records and comply with applicable legal requirements
- Prevent fraud, misuse, unauthorized access, or other security issues
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and analyze website performance.
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- Service providers assisting us with website hosting, technology, payments, communication, analytics, or customer support
- Professional advisers and consultants
- Government authorities or law-enforcement agencies where required by applicable law
- Other parties where disclosure is necessary to protect our rights, property, users, or business operations
Where appropriate, we take reasonable steps to ensure that third parties handling personal information maintain appropriate confidentiality and security.
5. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations, or protect our legitimate interests.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and regulatory requirements.
7. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to:
- Request information about the personal data we process
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a complaint or grievance regarding the processing of your personal information
Requests may be submitted using the contact details provided below.
The Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data and protecting individuals’ personal data rights. Its impl